We want you to feel confident shopping with Jobira Apparel House. If you are not satisfied with your purchase, our refund and exchange process is designed to make things right in a straightforward and fair manner.
Eligibility for Refunds & Exchanges
- Requests for refunds or exchanges must be made within 7 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with tags attached.
- Products that are customized or made-to-order are not eligible for return unless defective.
- Clearance items and accessories (such as face masks) may not be returned for hygiene reasons.
How to Request a Refund or Exchange
- Contact us through sales@jobirafashion.shop or +63 956 112 0964 within 7 days of delivery.
- Provide your order details and a brief explanation or photo of the issue.
- Our team will review your request and guide you through the next steps.
Return Shipping
- The customer is responsible for return shipping costs unless the item received is incorrect or defective.
- We recommend using a trackable shipping service to ensure your return is received.
Processing Your Refund
- Once your return is received and inspected, we will notify you via email or phone.
- If approved, your refund will be processed to your original payment method within 7 business days.
- For exchanges, we will send out your replacement item as soon as possible after your return is approved.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.
Questions?
For further assistance, feel free to reach out to our support team anytime at sales@jobirafashion.shop or call +63 956 112 0964. We are here to help!